STORE POLICY
Damage & Warranty Policy
Warranty:
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Our metal frame swings come with a 5 year warranty against structural defects of metal elements.
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The warranty does not cover normal wear and tear, improper use, weather-related damage, or modifications made by the buyer.
If you have any warranty-related concerns, feel free to contact us.
We take great care to ensure that your order is securely packaged for shipping. However, if your item arrives damaged, please follow these steps:
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Report the damage within 24 hours of receiving the package.
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Provide clear photos of the damaged item and packaging.
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Contact our support team, and we will assess the situation.
Possible solutions:
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We may send replacement parts to resolve minor damages.
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If the damage is significant, we will discuss replacement or refund options.
Privacy & Safety
We value your privacy and are committed to protecting your personal data.
What information do we collect?
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Name, shipping & billing address, email, and phone number (for order processing).
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Payment details (processed securely; we do not store them).
How do we use your data?
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To process and fulfill your order.
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To provide customer support.
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To send updates about your order status.
Do we share your data?
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No. We do not sell, rent, or share your personal information with third parties, except for trusted payment and shipping providers who assist in order fulfillment.
Cookies: Our website may use cookies to improve your shopping experience.
If you have any concerns about your privacy, please contact us.
Terms & Conditions
By purchasing from our store, you agree to the following terms:
Shipping Responsibility: We are responsible for securely packing and shipping your order, but we are not liable for delays caused by courier services.
Correct Address: Please ensure that your shipping address is correct. We are not responsible for undelivered items due to incorrect addresses provided by the customer.
Use of Images & Content: All images, descriptions, and content on our website are our intellectual property and cannot be copied or used without permission.
We reserve the right to update these terms at any time.
Payment Policy
We accept the following payment methods:
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Credit/Debit Cards (Visa, MasterCard)
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Paiments by Invoice
Currency: All prices are listed in US dollars but may be personally presented in Euro or Punds. If you are ordering internationally, your bank may apply exchange rates or fees.
Payment security: Our website uses secure encryption to protect your payment details. We do not store or share your payment information.
Recommended payment method:
We recommend that you first discuss all the details of your order with our manager in detail (choose colors, material types, configuration, etc.), as well as confirm the delivery details. Only after that should you proceed with payment according to the personalized invoice for your order.
An additional advantage of this approach is not only avoiding mistakes in the order and delivery process but also potential discounts on your purchase due to lower shipping costs. Since our garden swings are quite large, we use not only classic international postal services (such as FedEx, DHL, UPS) but also local logistics companies and private carriers. In some cases, this allows us to significantly reduce delivery costs and offer you exclusive discounts.